After what has been two consecutive bad days at work I am writing an agressive rant directed at the ticket buying public, specifically those who purchase their tickets directly from a theatre box office (especially one which currently has a show in residence) WARNING: The following rant contains heavy use of italics.
If you wait untill the day of the show to purchase tickets don’t expect to get within the first 10 rows of seats, it’s probably not going to happen, especially if you happen to show up on a Saturday. I sometimes feel that some people have convinced themselves that they are so important that box offices everywhere set aside the best seats in the house in the hopes that such greatness with deign to grace the theatre with their presence. To all who think like this, I am here to tell you that this is not the case. To be perfectly honest with you, if you show up on the day of a show and actually get seats at all then you’re very lucky, because performances can sell out, and often do. If a performance does sell out it is not the fault of the box office staff, if you aren’t organised enough to book your tickets in advanced then you have no right to blame us, it’s your own fault, and no ammount of yelling and stomping is going to change that.
When you book tickets for a show there are NO refunds, NO exchanges and NO cancellations, end of story. This is company policy. The box office may waive this rule in very special circumstances, but if we do, then we are doing you a favour. We are not obligated to change your tickets for you, we won’t get into trouble for saying “no”, so if we do refuse to change your tickets to a different date because you can’t give us a good enough reason why we should, don’t try to argue with us, it’s not going to change the situation. Realising that you’ve got a wedding on the day you’ve booked tickets is not a good enough reason for us to exchange your tickets, remembering that you’re booked in for another show on that date is not a good enough reason, booking tickets for a friend to find out that they’ve got a prior engagement on that day is not a good enough reason. Your disorganisation does not constitute an issue on our part, lots of people manage to sort themselves out before they buy tickets, so it’s obviously not that difficult.
If you happen to be lucky enough to catch us on a good day, with a valid reason for us to exchange your tickets, don’t stuff us around. If we have agreed to change the date for you then just pick a date you can go, and take the seats you are given. Don’t say things like “ohh, I can go on any date I just want the best seats” because anyone who has worked in a box office for more than a week knows damn well that this is seldom the case, and as we are doing you a favour it’s just polite to be concise and not waste our time, as believe it or not, we have other work we could be doing. As far as getting the best seats are concerned just remember, beggars can’t be choosers. As I’ve stated before, we don’t have to do this for you.
If you’ve successfully booked tickets over the internet, good for you! You’ve conquered technology! Did you remember to check the time and date you were booking yourself in for? Did you remember to read the instructions and warnings carefully before you completed your booking? If the answer to either or both of these questions is “no” then you’re a moron and I have no sympathy for you. Again I will state, your disorganisation does not constitute an issue on our part. Furthermore, don’t insult our intelligence by suggesting that the computer booked you the wrong date/time, because it didn’t. It was you who selected the date and time from the dropdown menu, the internet doesn’t change the details you select, don’t blame technology for your own idiocy, you’re only making yourself look worse.
When you’re booking tickets for anything check the time and the date, don’t just assume that you’ve been booked in for the right show. If you book over the phone make sure you ask the seller to confirm the date before they process the booking, and again after the booking is confirmed, and then you recieve the tickets in the mail check again! Write the date and time down on a thousand little post-its and stick them up everywhere around your house or office if that’s what it will take for you to remember what you’ve comitted to. Because I don’t know about anyone else in my place of employment, but I am sick and tired of dealing with irate people who show up on the wrong day, or at the wrong time, especially if they come up to the box office in an angry huff and say things like “Well, I wasn’t told that the show started at 7pm!” or “Of course I didn’t look at my tickets, I only took them out of the envelope two minutes ago!”. Honestly, those aren’t even excuses, that’s just you stating to the world that you are disorganised and stupid. If you show up for the wrong date or time that’s your own problem, not mine, and to all those patrons recently who have tried to blame me and the rest of the staff for their own incompetence, I want you to sit back and think about this: Do you know how dumb you have made yourself look? Not just to the box office staff, but to the ushers who heard you screaming your lungs out and demanding a refund because you didn’t pay attention when you booked. If you feel a little embarassed about it now, you should, I feel embarassed for you too.
Alright, I’m not feeling as bitchy and aggravated as when I started this, but I really do with people would think before they do things, and treat people who work in customer service with a little respect, it’s not like we actually want to be selling you tickets!
Thankyou for your time.